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How We Handle Your Account Data

We collect your mobile number, bKash wallet ID and device fingerprint when you register. That information secures your account, processes Nagad and Rocket transfers, and helps us spot suspicious login attempts from unfamiliar locations.

Device data trackedPayment IDs storedLogin records keptCookies explained below
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PRIVACY CONTACT

How to Reach Us About Data Requests

If you want to review the personal information we hold, update your mobile number or wallet ID, or request account deletion, reach out through any of the channels below. We aim to respond within three business days and will walk you through the verification steps needed to confirm your identity before making changes.

Team online

Live chat

Open the chat widget in the account section and tell the agent you need help with a privacy request. Have your registered mobile number ready for verification.

Email support

Send your request from the email address linked to your account. Include your username and a brief description of the data you want to access or delete.

Help center

Browse the privacy and account-security articles in our knowledge base. Most common questions about data handling and cookie settings are answered there with step-by-step screenshots.

DATA HANDLING

How We Secure and Store Your Information

We encrypt account credentials and payment instructions in transit using SSL. Transaction logs are kept for verification and dispute resolution; we delete marketing preference data if you opt out. Session cookies expire after thirty days of inactivity, and you can clear them from your browser anytime. If you want to change your registered mobile number or request full account closure, contact support with your username and a recent deposit reference so we can verify ownership before processing the request.

Encryption standard

All login requests and bKash, Nagad or Rocket deposit instructions travel over HTTPS. We hash passwords using a one-way algorithm so even our own staff cannot read them in plain text.

Cookie policy

We use session cookies to keep you logged in and preference cookies to remember your language and wallet choice. You can block third-party cookies in browser settings without affecting core account features.

Data retention

We keep transaction records for three years to meet verification requirements in eligible regions. Personal account details are deleted within ninety days of closure, except where local law requires longer retention.

Your rights

You can request a copy of the data we hold, ask us to correct outdated information, or close your account and request deletion. Contact support with proof of identity to start any of those processes.

Privacy Policy Questions

We collect your mobile number, chosen password and preferred wallet type during registration. When you deposit we log the bKash, Nagad or Rocket transaction ID and timestamp for verification purposes.

Personal details are deleted within ninety days of closure. Transaction records stay on file for three years to meet regulatory and dispute-resolution requirements in regions where those apply.

Yes. Email support from your registered address or open live chat and ask for a data report. We will verify your identity and send a summary of stored information within five business days.

We do not sell or share your wallet IDs with marketing companies. Payment processors see transaction instructions to complete deposits and withdrawals, but they operate under their own privacy policies and data-protection rules.

We use session cookies to maintain login state and preference cookies to remember language and wallet choices. Analytics cookies track page views; you can block those in browser settings without losing account access.

Contact support through live chat or email, provide your username and a recent deposit reference, then request full closure. We will confirm ownership and delete personal details within ninety days of approval.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.